Refund Policy

1. Refund Eligibility

We want you to be satisfied with your purchase from On Box Store. If you are not entirely happy with your order, you may be eligible for a refund. To be considered for a refund, please review the following conditions:

  • The request for a refund must be made within 3o days of receiving your order.
  • The product must be in its original condition, unopened, and unused.
  • The product must be returned with all original packaging and accessories.
  • Items that are not eligible for a refund include [list any non-refundable items, e.g., digital downloads, personalized or custom-made products].
  • Shipping and handling charges are non-refundable.

2. Refund Process

a. To request a refund, please contact our customer support team at [Contact Email] within the specified time frame.

b. If your request meets the eligibility criteria, you will be provided with instructions on how to return the product.

c. Once we receive the returned product and verify its condition, we will process your refund.

d. Refunds will be issued to the original payment method used for the purchase.

3. Timelines

The time it takes for your refund to be processed may vary depending on the payment method and your financial institution. We will make our best effort to process refunds promptly.

Returns Policy

1. Return Eligibility

At On Box Store, we want you to have a satisfying shopping experience. If you wish to return a product, please review the following conditions to determine if your return is eligible:

  • You must request a return within 2 days of receiving your order.
  • The product must be in its original, unopened, and unused condition.
  • All original packaging and accessories must be included with the return.
  • Products that cannot be returned include [list any non-returnable items].
  • Shipping and handling charges for the return may be your responsibility, unless the return is due to an error on our part.

2. Return Process

a. To request a return, please contact our customer support team at [Contact Email] within the specified time frame.

b. If your return request meets the eligibility criteria, you will be provided with instructions on how to return the product.

c. Once we receive the returned product and verify its condition, we will process your return.

3. Exchange or Store Credit

You may have the option to request an exchange for a different product or receive store credit for the value of the returned product. Please discuss your preference with our customer support team when processing the return.

4. Timelines

The time it takes for your return to be processed may vary. We will make our best effort to process returns promptly.